MEMBERS
Asia Pacific Customer Service Consortium
Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.Today APCSC is the peak customer service body in Asia Pacific Region and founding member for the International Council of Customer Service Organizations.
Customer Service Institute of America
The Customer Service Institute of America was established in 2007 and has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard, and is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence.
Customer Service Institute of Australia
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Hellenic Customer Service Institute
The Hellenic Customer Service Institute (Hellenic Customer Service Institute) is a non-profit organization founded in 2004 with the support of 37 multinationals, major Greek companies and scientific bodies operating in Greece. A common belief among the founding members of the Institute was the recognition of the need to upgrade and support the role of those who, directly or indirectly, come into contact with the customer. Through its members is addressed to the "serviced" customer, citizen, human, with the aim of continuously improving the experience of its service.
